<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[First Responder Broadband]]></title><description><![CDATA[First Responder Broadband]]></description><link>https://www.firstresponderbroadband.com.au/blog</link><generator>RSS for Node</generator><lastBuildDate>Sat, 31 Oct 2026 22:48:38 GMT</lastBuildDate><atom:link href="https://www.frbaus.com/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[eero Secure]]></title><description><![CDATA[On this page, the below is explained eero Secure and its benefits are explained Understanding eero Secure: A Comprehensive Guide What is eero Secure? eero Secure is a service that enhances your experience with additional features through the eero app. It’s designed to keep your internet connection safe and reliable. Internet Backup: Stay Connected What is it? When your ISP or modem faces an outage, eero Internet Backup allows you to connect your eero to an alternate internet source, like a...]]></description><link>https://www.firstresponderbroadband.com.au/help/eero-secure</link><guid isPermaLink="false">68b809df79b6d26aa61002fa</guid><category><![CDATA[eero]]></category><category><![CDATA[Help]]></category><category><![CDATA[Learn]]></category><pubDate>Thu, 04 Sep 2025 02:54:43 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Automatic Payments with Credit Card or Direct Debit]]></title><description><![CDATA[So you want to set up automatic payments for your invoices. Below is a guide to assist you with this. Be aware that we use a Payment Gateway to process your payments. You will see either PINCHAU or PPS* First Responder. Understanding Fees When setting up automatic payments, it's important to know the fees involved: Visa / Mastercard : 1.75% + 30c American Express : 2.5% + 30c Direct Debit : We cover the cost of this! Turn on Automatic Payments Setting up automatic payments is simple. Just...]]></description><link>https://www.firstresponderbroadband.com.au/help/automatic-payments-with-credit-card-or-direct-debit</link><guid isPermaLink="false">68b7e2ac202823f30baa3292</guid><category><![CDATA[Help]]></category><category><![CDATA[Billing]]></category><pubDate>Wed, 03 Sep 2025 06:59:53 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Internet Discounts for First Responders &#38; Veterans: Frequently Asked Questions]]></title><description><![CDATA[At First Responder Broadband , we’re veteran and first responder–owned, and we provide ongoing internet discounts  to those who serve and have served our communities. This FAQ answers the most common questions about our discounts, plans, and verification process. What are the most popular unlimited data internet plans? Our most popular plans are: Everyday Patrol - 50/20 Family Response - 100/20 Power Control - 250/25 All include unlimited data  and are eligible for ongoing discounts  (see...]]></description><link>https://www.firstresponderbroadband.com.au/help/discount-frequently-asked-questions</link><guid isPermaLink="false">68b650171465e3d2cdd42081</guid><category><![CDATA[Learn]]></category><category><![CDATA[Help]]></category><category><![CDATA[Getting Started]]></category><pubDate>Tue, 02 Sep 2025 03:32:38 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[eero Setup Guide]]></title><description><![CDATA[So you have purchased a new eero router and ready to get started. Setting up your new eero device We have a how to guide below that will guide you through the setup. Here is a summary of the steps (refer to the "How to guide" for more detail): Download the eero app from the app store relevant to your device If mobile data is poor / unreliable - do this before disconnecting your existing modem/router (How to guide - page 3) Create an account or log in with your Amazon account Setup your eero...]]></description><link>https://www.firstresponderbroadband.com.au/help/eero-setup-guide</link><guid isPermaLink="false">68b7c534fb89a534a9a3b07e</guid><category><![CDATA[Help]]></category><category><![CDATA[Learn]]></category><category><![CDATA[Getting Started]]></category><category><![CDATA[eero]]></category><pubDate>Sun, 31 Aug 2025 14:00:00 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Protecting Your Account]]></title><description><![CDATA[Privacy and security are important to us, which is why we use different methods to protect your account. For this reason, you may choose to add a account PIN to your account. This can be anything you choose but this will need to be stated upon request at the start of the phone call. Why do we do this? This is a extra layer of security for us to be able to verify that you are the account holder. Your chosen PIN/Phase should not be shared with anyone. We will request this prior to any changes...]]></description><link>https://www.firstresponderbroadband.com.au/help/protecting-your-account</link><guid isPermaLink="false">68b10be0083118f1daab03d7</guid><category><![CDATA[Help]]></category><category><![CDATA[Troubleshooting]]></category><pubDate>Fri, 29 Aug 2025 03:38:12 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Authorised Account Representatives]]></title><description><![CDATA[When you set up an account with First Responder Broadband, the person whose name the account is in has the authority to act on the account. This cannot be changed by a Authorised Representative or Advocate. ​ Authorised Representative Means the person who has authority from a Consumer to deal with a Supplier, including to discuss or make changes to a Customer’s account without that Customer being present, on behalf of that Consumer. Advocate Means a person nominated by a Consumer to deal with...]]></description><link>https://www.firstresponderbroadband.com.au/help/authorised-account-representatives</link><guid isPermaLink="false">68b0fcaaf8a40ddf75461b00</guid><category><![CDATA[Help]]></category><category><![CDATA[Legal]]></category><pubDate>Fri, 29 Aug 2025 01:24:13 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Troubleshooting - No Internet Connection]]></title><description><![CDATA[We understand that losing internet connectivity can be super frustrating. This will help you understand what is causing the issue and what your next steps are. Check for known nbn® outages Check Current nbn® Outages page by clicking here If there’s a known outage, you may need to wait until it’s resolved. This means that nbn® is aware of a issue and is working on it. If this is the case, all ISP's will be experiencing the same issue Check your equipment If there are no outages but you are...]]></description><link>https://www.firstresponderbroadband.com.au/help/troubleshooting-no-internet-connection</link><guid isPermaLink="false">68ad36906e26accbc6cb45f6</guid><category><![CDATA[Troubleshooting]]></category><category><![CDATA[Help]]></category><pubDate>Tue, 26 Aug 2025 04:53:26 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Understanding nbn® Service Classes]]></title><description><![CDATA[When you order a new nbn® service, you may hear terms like Service Class 12  or Service Class 24 . These “service classes” are codes used by nbn® to describe the current state of the connection at your property. Each service class indicates: What type of technology is at your address. Whether the necessary cabling or equipment is installed. If a technician is required before you can go live. Understanding Service Classes Understanding service classes is crucial for a smooth connection...]]></description><link>https://www.firstresponderbroadband.com.au/help/understanding-nbn-service-classes</link><guid isPermaLink="false">68a7f7728f974b7b3e133be8</guid><category><![CDATA[Help]]></category><category><![CDATA[Learn]]></category><pubDate>Fri, 22 Aug 2025 04:52:30 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Troubleshooting Slow Speeds on FTTB/FTTN]]></title><description><![CDATA[We understand how frustrating it can be when your nbn® connection isn’t performing the way it should. If you’re experiencing slower speeds than expected on your Fibre to the Building (FTTB) or Fibre to the Node (FTTN) service, don’t worry — there are a number of things you can try before we escalate the issue to nbn®. This step-by-step guide from First Responder Broadband  will walk you through the checks that can help identify and fix the cause. Step 1: Run a Speed Test Start by running a...]]></description><link>https://www.firstresponderbroadband.com.au/help/troubleshooting-slow-speeds-on-fttb-fttn</link><guid isPermaLink="false">68a7f3948f974b7b3e13331f</guid><category><![CDATA[Troubleshooting]]></category><category><![CDATA[Help]]></category><pubDate>Fri, 22 Aug 2025 04:35:39 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[BYO Modem Setup Guide]]></title><description><![CDATA[Your nbn® service is now active — great news! Before you can jump online, stream movies, or get back to work, you’ll need to configure a compatible modem or router. The good news? Setting up your own (BYO) equipment is usually simple. This guide provides the recommended settings for each type of nbn® technology. Router menus can vary, so we’ll keep this page updated with the most important information. If your device or interface isn’t covered here, let us know and we’ll do our best to add...]]></description><link>https://www.firstresponderbroadband.com.au/help/byo-modem-setup-guide</link><guid isPermaLink="false">68a7e91f12a9126f7a98a922</guid><category><![CDATA[Help]]></category><category><![CDATA[Getting Started]]></category><pubDate>Fri, 22 Aug 2025 04:24:54 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Your Guide to the NBN FTTP Upgrade with First Responder Broadband]]></title><description><![CDATA[If you're currently with First Responder Broadband on an NBN Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection, you may be eligible to upgrade to the gold standard of internet technology: Fibre to the Premises (FTTP) . An FTTP connection brings a fibre optic cable all the way into your home, giving you access to faster, more reliable, and more consistent speeds. This is especially important for households with multiple people streaming, gaming, and working from home...]]></description><link>https://www.firstresponderbroadband.com.au/help/your-guide-to-the-nbn-fttp-upgrade-with-first-responder-broadband</link><guid isPermaLink="false">689f01c76aa481be49258479</guid><category><![CDATA[Learn]]></category><category><![CDATA[Help]]></category><pubDate>Thu, 21 Aug 2025 11:31:50 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Guide to Changing Modem Settings: PPPoE vs. IPoE]]></title><description><![CDATA[PPPoE (Point-to-Point Protocol over Ethernet)  and IPoE (IP over Ethernet)  are two different ways your modem connects to your ISP. Think of them as two different languages your modem can speak to the network. PPPoE  is a more traditional method that requires you to enter a username and password to log in to your internet service. This is commonly used for VDSL (FTTN/FTTB) connections. IPoE  is a simpler, more modern method that automatically assigns an IP address without the need for a...]]></description><link>https://www.firstresponderbroadband.com.au/help/guide-to-changing-modem-settings-pppoe-vs-ipoe</link><guid isPermaLink="false">689f0094627ec51b7e7a272e</guid><category><![CDATA[Help]]></category><category><![CDATA[Getting Started]]></category><pubDate>Thu, 21 Aug 2025 11:31:50 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[What Are the Different Types of NBN? A Simple Guide for Your Home]]></title><description><![CDATA[Navigating the world of the National Broadband Network (NBN)  can feel a bit overwhelming, especially with all the different acronyms and technical terms. But don't worry—this guide is here to help you understand the most common types of NBN connections and what they mean for your home internet. What Is NBN? First things first: NBN  stands for National Broadband Network . It’s the new high-speed network replacing Australia's old copper and cable phone lines. The NBN brings faster, more...]]></description><link>https://www.firstresponderbroadband.com.au/help/what-are-the-different-types-of-nbn-a-simple-guide-for-your-home</link><guid isPermaLink="false">689efe2b81e6ee2fae500386</guid><category><![CDATA[Help]]></category><category><![CDATA[Learn]]></category><pubDate>Thu, 21 Aug 2025 11:31:50 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Modem vs. Router: What's the Difference?]]></title><description><![CDATA[You've probably heard the terms modem  and router  used interchangeably, but they have very different jobs in your home network. Understanding the difference is key to troubleshooting internet issues and getting the most out of your NBN connection. The Modem: Your Gateway to the Internet A modem 's job is to translate the internet signal from the outside world into a language your devices can understand. It's the first point of connection to your internet service provider (ISP). For...]]></description><link>https://www.firstresponderbroadband.com.au/help/modem-vs-router-what-s-the-difference</link><guid isPermaLink="false">689f007c6aa481be492580f5</guid><category><![CDATA[Learn]]></category><category><![CDATA[Help]]></category><pubDate>Thu, 21 Aug 2025 11:31:50 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[How Wi-Fi Works and Why It Might Be Slowing You Down]]></title><description><![CDATA[Wi-Fi is a fantastic convenience that lets us connect to the internet wirelessly. However, it's not a perfect technology. Understanding how it works, its limitations, and the different versions available is key to getting the most out of your home internet connection. What is Wi-Fi? Wi-Fi is a technology that uses radio waves  to send data between devices, like your phone or laptop, and your router. The router is the device that connects to your NBN internet service. Think of your router as a...]]></description><link>https://www.firstresponderbroadband.com.au/help/how-wi-fi-works-and-why-it-might-be-slowing-you-down</link><guid isPermaLink="false">689eff1b054d02f5f62fadf5</guid><category><![CDATA[Help]]></category><category><![CDATA[Learn]]></category><pubDate>Thu, 21 Aug 2025 11:31:50 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[NBN Speeds Explained - What is Bandwidth?]]></title><description><![CDATA[Speed vs. Bandwidth:  The results confirm that "speed" is the rate of data transmission (like how fast a single car travels), while "bandwidth" is the capacity or volume of data that can be transferred at once (like the number of lanes on a highway). The analogies are confirmed and helpful. I can use the highway/lanes analogy to make it easy for non-technical users. NBN Speed Tiers:  The search results provide a comprehensive list of common NBN speed tiers in Australia (NBN 12, 25,...]]></description><link>https://www.firstresponderbroadband.com.au/help/nbn-speeds-explained-what-is-bandwidth</link><guid isPermaLink="false">689f02cb627ec51b7e7a2d37</guid><category><![CDATA[Help]]></category><category><![CDATA[Learn]]></category><pubDate>Thu, 21 Aug 2025 11:31:38 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[What Are NBN Typical Evening Speeds and Why Do They Matter?]]></title><description><![CDATA[Speed Test vs. Real-World Speed:  The results confirm that a speed test is a "best-case scenario" measurement. It connects your device to a nearby, optimized server, often one hosted by your ISP. This measures the potential of your connection to the internet, not the actual speed you'll get from a random website or service. Limiting Factors:  The results clearly state that real-world speeds are limited by many factors beyond your NBN plan. These include: The server you're downloading from. If...]]></description><link>https://www.firstresponderbroadband.com.au/help/what-are-nbn-typical-evening-speeds-and-why-do-they-matter</link><guid isPermaLink="false">689f03a581e6ee2fae5012b3</guid><category><![CDATA[Help]]></category><category><![CDATA[Learn]]></category><category><![CDATA[Getting Started]]></category><pubDate>Thu, 21 Aug 2025 11:31:32 GMT</pubDate><dc:creator></dc:creator></item><item><title><![CDATA[Legal and Policies]]></title><description><![CDATA[You will find all of our legal documents including our Terms and Conditions, Critical Information Summaries and other important documents. 

If you cannot find what you are looking for or want to discuss any of these documents further, please contact us on 1300 372 000. ]]></description><link>https://www.firstresponderbroadband.com.au/help/legal</link><guid isPermaLink="false">68c2316729ab8110bd660b6d</guid><category><![CDATA[Legal]]></category><pubDate>Thu, 05 Dec 2024 01:25:19 GMT</pubDate><dc:creator></dc:creator></item></channel></rss>